We have in place a mechanism to collect feedback directly from our clients and agents. These feedbacks are reviewed and acted upon promptly to ensure maximum customer satisfaction.

We ensure that our clients and agents are able to reach us whenever they need our assistance. Our sales team can be reached via email, landline, mobile phones, instant messaging applications, live chat support on our website and social networks as well. Our operations staffs are on a standby round the clock to attend to our passengers’ needs in Singapore.

We respond to enquiries within a maximum of one working day. On an average, our revert time for an offline query is less than 90 minutes.

We understand the competitive nature of the industry and the need for competitive rates to materalise enquiries. We strive to provide competitive rates to all our partner agents and clients.